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Drive for Results:
Can be counted on to exceed goals successfully; is constantly and consistently one of
the top performers; takes an exhaustive approach towards gaining an advantage over our
competitors; has an unrelenting belief in our ability to 'get it done'; very bottom-line
oriented; steadfastly pushes self and others for results; believes in making the
impossible possible; seldom gives up before finishing, especially in the face of
resistance or setbacks; pursues continuous improvement; does not take winning for
granted; is highly accountable.
Customer Focus:
Is dedicated to exceeding expectations of internal and external customers; providing
phenomenal customer service; can project how potential ideas may play out in the
marketplace; focuses on creating leading edge solutions for customers; is good at
bringing the creative ideas of others to market; establishes and maintains effective
relationships with customers and gains their trust and respect; can influence the
customer to think in new ways.
Managing Vision and Purpose:
Creates and communicates a compelling and inspired vision or sense of core purpose;
sees beyond today; sees possibilities; is optimistic; creates mileposts and symbols
to rally support behind the vision; believes in making the impossible possible;
empowers others through creating a shared vision; can inspire and motivate entire
units or organizations.
Managerial Courage:
Provides current, direct, complete, "action-able" and generous feedback; is respectful
of others; brings integrity and dignity to interpersonal interactions and relationships;
doesn’t hold back anything that needs to be said; invites alternate points of view;
communications are honest, people know where they stand; faces up to people problems
quickly and directly; is not afraid to take negative action or make tough decisions.
Dealing with Ambiguity:
Can effectively cope with change; can shift gears comfortably; can decide and act
without having the total picture; does what needs to be done with integrity and
discipline; isn’t upset when things are up in the air; doesn’t have to finish things
before moving on; can comfortably handle risk and uncertainty; is cool under pressure;
can be counted on to hold things together during tough times.
Developing Others:
Provides challenging and stretch assignments; holds frequent development discussions;
listens generously; is aware of each subordinate's career goals; collaborates with
each individual to construct targeted development plans and coaches for their successful
execution; empowers others; pushes subordinates to accept developmental moves; brings
out the best in people; stands for other's success; is a people builder; celebrates
success of others; creates opportunities for others to grow, expand and have a positive
impact.
Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends accurately; has
the courage to act in new ways; has broad knowledge and perspective; is future oriented;
is innovative; can articulately paint credible pictures and visions of possibilities;
can create competitive and breakthrough strategies and plans; removes roadblocks.
Building Effective Teams:
Hires the best people available from inside or outside; is not afraid of selecting
strong people; assembles talented staffs; is a good judge of talent; invites diversity
and alternate points of view; after reasonable exposure, can clearly articulate the
strengths and limitations of people inside or outside the organization; can accurately
project what various people are likely to do across a variety of situations; promotes
a win as a team-lose as a team philosophy.
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We devote all energy to providing phenomenal services for our customers